First thing to do:
Please contact an Entegration account representative to setup your Help Desk account user id.
We urge you to use our online support system so we can build a database and resolve any future problems quicker. Specific help on using the system is available online and any questions or comments can be addressed by sending an email through our system or our contact page.
Log in to your account here

If you loose Internet Connectivity:
Use our Automated Support Voice System.
Dial ENTEGRATION’s support number at 877.366.3030. During the greeting message, please dial 80 and leave a detailed message. A technician will be paged immediately with your information and someone should get back to you within 30 minutes.
Please Note:
ENTEGRATION will make every attempt to remotely respond within ONE hour. In most cases, response will be quicker. In the event a technician needs to be dispatched to your site, ENTEGRATION will make every possible attempt to respond within two hours.
Our Technicians are instructed not to respond if you call or email them individually.
We urge you to use Our Online support system so we can build a database and
resolve any future problems quicker.

Remote Support
When a technician advises, please click the link below for remote support.

Rescue By LogMeIn  /  TeamViewer

Our Online Support Brochure
See our support brochure – download and print for your convenience.
download here