FAQs

Q?Why should I use a computer support company, I can do most of the work on my own?

Your time is valuable to your business, using an IT support company can save your business money in the long run and give you access to cutting-edge technology, security solutions to protect your business, and help you remain competitive in your market. If your business needs to expand its customer base and increase profits we can help increase ROI and save money over time. Technology is the heartbeat of businesses everywhere today and when identifying your companies goals consider IT support at the top of your list. Entegration can provide the services, security and solutions to maximize your companies efficiency. We keep you ahead of the game and leave your clients happy.

Q?Will I only get one IT tech for my business?

When you choose Entegration to support your business, we don’t just assign one person to your account however, we will work with your specific requests. Entegration has a dedicated team of IT professionals that provide support as well as solutions for your growing business. We understand you need someone you can trust and give you the correct solutions specific to your businesses needs…we document your business needs and will work closely with you and your employees as well as ours to ensure minimal downtime or lost productivity.

Q?How do we contact you if we need help?

We urge our clients to use our online support system so we can build a database and resolve any future problems quicker. Specific help on using the system is available online and any questions or comments can be addressed by sending an email through our system or our contact page.
If you lost internet connectivity:
Use our Automated Support Voice System.
Dial ENTEGRATION’s support number at 877.366.3030. During the greeting message, please dial 80 and leave a detailed message. Our technicians will be notified immediately with your information and someone will get back to you within 30 minutes.

We will make every attempt to remotely respond within ONE hour. In most cases, response will be quicker. In the event of an emergency and a technician needs to be dispatched to your site, we will make every possible attempt to respond within two hours.

Q?How long will it take to respond to a support issue?

All of our Entegration clients are important to us. We take pride in our service and support. ENTEGRATION will make every attempt to remotely respond within ONE hour.
In most cases, response will be quicker. In the event a technician needs to be dispatched to your site, ENTEGRATION will make every possible attempt to respond
within two hours.

Q?What is a managed service provider (MSP)?

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and its services are supported over the internet.

Managed services usually include: helpdesk/remote support, pro-active support, maintenance and monitoring, system management, security, application services , backups, cloud storage, business continuity/Disaster Recovery, web hosting etc.

Hiring an MSP takes a lot of responsibilities from you and your business. Outsourcing your IT can take the pressure off of small businesses…And, lets the business focus on only its growth.

Q?What should i do if my computer doesn’t turn on?

First check the computer’s power cord to make sure it is completely plugged into the wall socket. You can also check and reset the connection in the back of the pc and the monitor. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

Q?What can I do if I cant send and receive email?

Check that your computer is able to connect to the Internet and or if other computers are experiencing connection problems, which would be causing your e-mail issue. Also you may want to check that you still have a WiFi connection/signal or reseat any wired cables.